Headlines: 8 December, 2016

Research from Matica Technologies AG shows that nearly two-thirds of citizens in four EU countries believe that access to multiple public services through a single smartcard is essential for effective service delivery in their local area. As well as using the smartcard to validate ID (voted in by 78%), people are most interested in accessing […]

Headlines: 1 December, 2016

PUBLIC SECTOR JOB SATISFACTION AT FOUR YEAR HIGH Job satisfaction in the public sector is at its highest level in four years according to the latest CIPD/Halogen Employee Outlook report. The survey found that two-thirds of staff in the public sector were satisfied with their jobs. This is the highest level for that sector since […]

Feature: 2 December, 2016

Service organisations with relatively few field staff can work efficiently with a paper based system for allocating tasks. In this feature John Cameron explains how semi and fully automatic scheduling systems can help the larger organizations to cope with the complexities. For field service delivery managers, the pressure to deliver the most efficient and productive […]

Abstract: 15 September, 2016

In a new publication ‘The Border after Brexit’, the Adam Smith Institute in argues that the UK border needs to be secure so that we can trust who is coming in and decide whether they can be more open. The authors claim that The Border Force seems to be in a state of complete disarray, […]

Review: 5 October, 2016

The author, Chris Lewis, explains how to reclaim your creativity in a hyper-connected work culture. He explores how, despite being busier and more connected than ever at work, creativity is becoming more elusive and proposes innovative solutions to help you reclaim the creative process and generate better ideas. Our lives are getting faster and faster. […]

Review: 3 October, 2016

This book by James M. Kouzes and Barry Z. Posner offers a framework to help individuals at all levels, functions and backgrounds, to take charge of their own leadership development. The authors argue that the best leaders are the best learners. Leadership is a set of abilities and like any other skill set it can […]

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