PARLIAMENTRY COMMITTEE WANTS MORE COMPLAINTS AND BETTER LISTENING

Headlines: 16 April, 2014

PARLIAMENTRY COMMITTEE WANTS MORE COMPLAINTS AND BETTER LISTENING The Commons Public Administration Select Committee says complaints are valuable management resource, but the culture of denial and failure of leadership in public services in handling them is what leads to failures like the Mid-Staffs hospital disaster. The Committee examined the handling of complaints following the Mid-Staffs […]



TROUBLED FAMILIES PROGRAMMES LIKELY TO MISS TARGETS

Headlines: 10 April, 2014

Delivery of the ‘troubled families’ programmes which are designed to turn around the lives of some of the most disadvantaged families is so far behind schedule that targets are unlikely to be met. The DCLG programme to turn around the lives of 120,000 troubled families by March 2015 is 13% behind its own expectations of […]

Feature: 11 April, 2014

Criticism of the processes for procuring goods and services in the UK has grown steadily over the years. Compared to other EU member states, procurement in the UK was more costly and took longer. In this article Pedro Paulo explains the changes being made and he describes the benefits for the different stakeholders. Government spending […]

Abstract: 21 March, 2014

This report from Demos, supported by National Citizen Service, challenges harmful perceptions to show today’s teens are more engaged with social issues than their predecessors. False stereotyping of young people in the media and wider society is having a negative effect on both their self-esteem and employment opportunities. Four-fifths of teens feel they are unfairly […]


Review: 15 April, 2014

In this book Philippe Deschamps explains how top managers stimulate, steer and sustain innovation. Innovation leaders promote and address the innovation agenda in their organisation. Through personal conviction or competitive necessity they are obsessed with providing superior value to customers through innovation. They know how to mobilize their staff behind concrete innovation initiatives and do […]

Review: 27 March, 2014

In this book Jean-Philippe Deschamps and Beebe Nelson argue that innovation is an essential competence to embed into corporate structure through organizational leadership. Innovation Governance is a management guide to implementing corporate innovation governance systems. Written by experienced innovation management practitioners, Innovation Governance uses cases from organizations in the US, Europe and Asia. Starting with […]

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