Headlines, PublicNet: 19 September, 1997

People who pay their dues to Inland Revenue, Customs & Excise and The Contributions Agency are becoming more aware that they can take their complaints to an independent arbitrator. Elizebeth Filkin, The Adjudicator for the three organisations, has published her annual report which shows a 10% increase in complaints investigated, compared to the previous year.Alan Reid of The Adjudicator’s Office said: “The increase in reported complaints is due mainly to more people knowing we are here. Publication of the report has already brought a steep rise in callers asking how they can complain. We expect that in the next month the call rate will increase about four times.”

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