David Clark, Chancellor of the Duchy of Lancaster, wants to know how to re-energised the citizens Charter. He said: “It is essential to re-energise the Charter programme and give it a more dynamic purpose. It is quite clear that the programme must focus more directly on the needs and wishes of the people who use and deliver public services on a daily basis.”He is seeking views on how best o breathe new life into the Charter programme. There will be consultations with members of the public, representatives and public bodies ranging from local and central government to consumer groups and think tanks.

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