Headlines, PublicNet: 2 March, 1998

The Councils that do better in getting organisations to comply with regulations are those that take businesses on board. This was the message from the Local Business Partnership Annual Conference.Understanding the customer is vital in all businesses, including that of local government. Applying regulations about planning or trading standards to business can be an ineffective and wasteful process if council officers do not understand the businesses they are regulating. Where there is no contact with business, the pressures on officers lead to ‘gold plated’ arrangements which can place a heavy burden on those who have to comply.

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