Headlines, PublicNet: 25 March, 1998

Next Steps Executive Agencies are being urged to compare themselves with private sector organisations, the wider public service and overseas organisations. Dr David Clark, Chancellor of the Duchy of Lancaster, who presides over the Office of Public Service, believes that this is one way in which they can search out best practice which might help to improve the quality and efficiency of services. In doing this they will be able to take full advantage of the potential released by continuing advances in information technology.Benchmarking is a well tried technique in agencies. A pilot project was launched in June 1996 to test whether the European Business Excellence Model could be used to identify best practice and highlight areas where organisations can learn from each other. Some 30 agencies, employing 200,000 people took part in the pilot. The results showed that agencies scored well in customer satisfaction, policy, strategy and management of financial resources. They scored less well in leadership and human resources. The use of the Business Excellence Model has been extended to other agencies.

Read more on Benchmarking for performance in Executive Agencies…