Archives for June 10th, 1998

Using the Business Excellence Model to manage change within clinical support services

Abstracts, PublicNet: 10 June, 1998

Freer J, Jackson S
Health Manpower Management, (UK), Vol 24 No 2 98
Start page: 76 No of pages: 6

Describes the process of transition managed by Huddersfield Healthcare NHS Trust between 1993 and 1997, which involved the creation of a sub-directorate of clinical support services and the merging of seven separate services managed by different district heads under one manager. Discusses how the sub-directorate identified its strengths and weaknesses and agreed a vision prior to formulating a plan, and then managed the change process using the Malcolm Baldrige National Quality Award self-assessment criteria, focusing on seven key areas: leadership; information and analysis; strategic quality planning; human resource development and management; management of process quality; quality and operational results; and customer focus and satisfaction. Outlines the quality improvement initiatives undertaken, spotlighting the difficulties encountered as well as the benefits achieved, and emphasizes three key elements of the project’s success: team commitment to continuous improvement, strong leadership and a sound quality management tool.

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TONY BLAIR’S VISION OF A ‘PEOPLE’S EUROPE’ COMES A STEP CLOSER

Headlines, PublicNet: 10 June, 1998

European Ministers have agreed a draft for consultation on how countries could work together in the future over development issues.

The European Spatial Development Perspective (ESDP) is an intergovernmental initiative looking at demographic, economic and environmental trends that will affect future development in Europe. It is also pledged to foster common approaches to shared problems and opportunities through an integrated approach across all policy sectors.

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PRESCOTT URGES TOUGHNESS ON DRUG CRIME, AND THE CAUSES OF DRUG CRIME

Headlines, PublicNet: 10 June, 1998

The Deputy Prime Minister has called for recognition that every part of public life should be part of the war against drugs.

John Prescott said that the only way to tackle the drug menace successfully was to look at every aspect of society including housing and employment, as well as family life.

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E-commerce set for big boom

Book News, PublicNet: 10 June, 1998

From Deloitte & Touche

Business on the Internet is set to undergo a period of major growth. Within two years, many businesses will be conducting more than half their transactions over the Internet, as e-commerce grows by 30% the study says. So far the benefits are largely unrealised, but this is about to change. Banking, retailing and energy are already aggressively embracing the new medium, along with the public sector.

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