Archives for June 11th, 1998

Causes and impact of re-engineering

Abstracts, PublicNet: 11 June, 1998

Chan P S, Peel D

Business Process Management Journal, (UK), Vol 4 No 1 98
Start page: 44 No of pages: 12

Examines the factors which persuade companies to re-engineer, and specific types of impact that re-engineering has on organizations. Develops a conceptual framework to investigate the causes of re-engineering which classifies these cause into external factors – customers, competitors, changing industry or market conditions, and government regulations/political pressures – and internal factors which may include the need to: improve technology, increase efficiency, reduce cost and define or redefine strategic focus. Elaborates on each of these factors before describing a study of US companies from the private, public and governmental sectors that had re-engineered, which revealed that both external and internal factors weighed almost equally in contributing to re-engineering, and identified an almost universal improvement in customer service/quality and high incidence of increased efficiency and reduced costs as a result of re-engineering.

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TIGHTER MANAGEMENT GRIP AND CLEARER FUNDING URGED ON PUBLIC SECTOR BUILDING

Headlines, PublicNet: 11 June, 1998

PROJECTS

The National Audit Office has warned health authorities and trusts to stick to new guidelines on major development projects if they’re not to fall into the same problems as a hugely over-spent project at Guy’s Hospital in London.

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OLDER PEOPLE JOIN DECISION-TAKING ABOUT PUBLIC SERVICES

Headlines, PublicNet: 11 June, 1998

More detail has emerged about the nature of future public service provision with the announcement of several pilot projects which take a new look at improving older people’s quality of life.

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