McCrindle J, Jones R K
International Journal of Health Care Quality Assurance, (UK), Vol 11 No 2 98
Start page: 41 No of pages: 4
Sets out the principles that underpin the new complaints procedure introduced for the National Health Service (NHS) in the United Kingdom, and the objectives set for it in Scotland. Investigates how well the procedure is working, six months after it has been implemented. 

An investigation into the personal liability of people serving on councils, NHS trusts and other public bodies has recommended better guidance about what could be at stake. It has set public service organisations a twelve month deadline to issue the guidance, aimed at giving confidence to people for whom worries about personal risk are a deterrent to entering public service. 

Linda Keen and Richard Scase
Lecturer in Management, University of Kent at Canterbury; Professor of Sociology and Organizational Behaviour, University of Kent at Canterbury.
Local government in Britain is undergoing fundamental transformation. This book explores the impact of these changes upon the attitudes, behaviour and job satisfaction of the managers most affected by them.