Archives for June 18th, 1998

A Benchmarking Tool for Change Management

Abstracts, PublicNet: 18 June, 1998

Clarke A, Manton S
Business Process Management Journal, (UK), Vol 3 No 3 97
Start page: 248 No of pages: 8

Explores the use of benchmarking as a methodology for measuring and improving business performance, and outlines a particular benchmarking tool aimed at helping organizations to be more effective in managing the change process. Describes the basis of the tool as a two-dimensional matrix combining key success factors with the change process, those success factors being a combination of practices, activities and methods critical to successful change, and include: commitment; social and cultural factors; communication; tools and methodology; and interactions. Explains the three-step method of using the tool, and lists its benefits as: a measurable way of assessing maturity in change management; offering exposure to best practices; a mechanism for identifying priority areas for improvement; and a tool which contributes towards improving corporate learning. Concludes with suggestions for its practical application within an organization.

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NEW MEASURES OUTLINED TO GIVE TENANTS POWER, AND MOVE LOCAL AUTHORITIES TO

Headlines, PublicNet: 18 June, 1998

STRATEGIC ROLE IN HOUSING

A ‘tenant participation compact’, and a ‘home fitness rating’ are among the new devices to be used by the Government to drive improvement of the country’s housing stock.

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IT IS THE DELIVERY MECHANISM FOR THE NEW GOVERNMENT AGENDA, SAYS NEW REPORT

Headlines, PublicNet: 18 June, 1998

A new report drawn up in association with all of the key local government associations has called on local authorities to place new technology higher on their agendas.

The new report aims to advise local authorities how best to use relevant information and communication technology, and says these will be key to delivering the government’s modernising agenda.

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