Clarke A, Manton S
Business Process Management Journal, (UK), Vol 3 No 3 97
Start page: 248 No of pages: 8
Explores the use of benchmarking as a methodology for measuring and improving business performance, and outlines a particular benchmarking tool aimed at helping organizations to be more effective in managing the change process. 

STRATEGIC ROLE IN HOUSING
A ‘tenant participation compact’, and a ‘home fitness rating’ are among the new devices to be used by the Government to drive improvement of the country’s housing stock.
The new schemes were revealed by Housing Minister Hilary Armstrong in a speech to the Chartered Institute of Housing, in which she outlined the scope and nature of government interventions in the housing market. 

A new report drawn up in association with all of the key local government associations has called on local authorities to place new technology higher on their agendas.
The new report aims to advise local authorities how best to use relevant information and communication technology, and says these will be key to delivering the government’s modernising agenda.