Archives for June 19th, 1998

Confrontation or Resolution Management.

Abstracts, PublicNet: 19 June, 1998

Discourse strategies for dealing with conflict in participative decision making.

Yeung L N T
Journal of Applied Management Studies, (UK), Jun 97 (6/1)
Start page: 63 No of pages: 13

Examines the extent to which managers adopt conflict-handling strategies during participative decision-making meetings with their subordinates. Presents the findings of a study of meetings held at three Hong Kong Banks which show a number of conflict handling strategies adopted by managers: sympathetic representation of dissenting viewpoints as a pacifying gambit; defensive account giving; presentation of ostensible choice; hedging opinions as a gambit to preface mandates; using double standards; and avoiding using the outcome of open argumentation. Suggests that although mixed strategies were being used for handling conflict, thus indicating the practice of participative decision making to a limited degree, there was still a hidden agenda which reaffirms management control over subordinates.

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HEALTH SERVICE BOARDS ATTRACT MORE VARIETY IN THEIR MAKE-UP

Headlines, PublicNet: 19 June, 1998

The Government has hailed new statistics on the type of people holding appointments on NHS trusts and authorities as evidence that it is making the service more representative of the communities it serves.

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MINISTER AND SOAP STAR LAUNCH PILOT TO IMPROVE SERVICES FOR OLDER PEOPLE

Headlines, PublicNet: 19 June, 1998

Eastenders star ‘Dot Cotton’ joined representatives from council, health and voluntary services in London for the launch of a pilot scheme to improve services for older people.

Hackney is one of 28 local authorities across the UK taking part in the Government’s Better Government for Older People programme to improve public services by making them more user-friendly, give older people a voice and recognise the contribution they make to society.

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Managing Public Involvement in Healthcare Purchasing

Book News, PublicNet: 19 June, 1998

Carol Lupton, Stephen Peckham and Pat Taylor
Social Services Research and Information Unit, University of Portsmouth; Institute for Health Policy Studies, University of Southampton; Faculty of Health and Social Care, University of the West of England.

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