Francis S D, Alley P G
Business Process Re-engineering & Management Journal, (UK), Vol 2 No 11 96
Start page: 48 No of pages: 15
Summarizes the progress made to date on a business process re-engineering (BPR) project in the department of surgery of a publicly funded hospital in Auckland, New Zealand. 

A smart card has been launched which allows people to do business with the Government without the traditional mountain of paper to be signed.
The ‘Endorse’ card can be picked up from their local bank, and used to help newly self-employed people register their changed employment status on the internet.
A code on the card verifies the identity of users, and there’s no need for an official signature. 

Government ministers have been criticised of failing to demonstrate strong leadership in encouraging partnership working across traditional public sector boundaries.
Although much Government thinking is aimed at bridging the cultural divide between the health service and central and local government, ministers themselves have been accused of neglecting to carry this forward through their own actions. 

Alan Lawton
Open University Business School.
This is an accessible introduction to the role of ethics in public services management. It is written for new and experienced managers, undergraduate and postgraduate students of the public services.