Paddock S C
Public Personnel Management, (USA), Winter 97 (26/4)
Start page: 441 No of pages: 20
Explains the process used to develop benchmarks for Certified Public Manager Programmes which are used for management training by a number of states in the USA. 

Local councils and government departments have been urged to sign up to a deal that should mean a better experience of officialdom for Britain’s businesses.
Fifty local authorities and the Health and Safety Executive have already adopted a new code of practice setting out what businesses and others who have to comply with regulations can expect from inspectors.
Better Regulation Minister, Peter Kilfoyle, said: ” I am very pleased that 50 councils have already signed up. 

The Child Support Agency and Ministry of Agriculture, Fisheries and Food have won the unwelcome honour of having their inadequacies highlighted by the Parliamentary Ombudsman’s annual report.
Michael Buckley said 1997/98 was a bumper year for complaints to his office, ten percent up on the previous year and in ninety three per cent of cases the complaint against a department was upheld. 

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