Buckle A
Modern Management, (UK), Oct 97 (11/5)
Start page: 8 No of pages: 4
Discusses the strains that can emerge down the line when organizations change. Suggests that difficulties can be attenuated by effective internal communication to aid middle management to interpret and promote senior managers’ ideas and support and motivate their teams. 

Managers in all sectors have been urged to act on new research into people’s attitude to public services.
Public Service Minister David Clark has published new research on people’s attitudes to public services drawn from 150 different pieces of research.
He said: “This research is a worthwhile read for anyone involved in delivering a public service - from people in colleges and Benefits Agency offices to those in hospitals and tax offices.