Harrington H J
The TQM Magazine, (UK), 1998 Vol 10 No 2
Start page: 69 No of pages: 3
Looks at the life cycle effect of organizational improvement methodologies, and suggests that one particular methodology, process re-engineering has moved rapidly from being the ‘in’ thing to do, to beyond the stage where it is no longer in favour because of a failure to produce desired results. 

The Public Services Minister today called for a 30% cut in sickness absence in the public sector following the publication of a new report.
The report, Working Well Together, makes 27 recommendations intended to ensure that current average sickness absence rates are cut by 30% by 2003. 

Public service managers about to invest in new telecoms services for customers could pick up some useful hints on consumer attitudes in newresearch from OFTEL.
The survey of over 1000 business and residential customers and 26 telecoms companies set out to find how many customers knew about or used new services like call waiting, the Internet and voice mail.
The results show that even though many customers are aware of new services, as yet few are taking advantage of them. 

2nd edition. Edited by: David Farnham, Professor of Employment Relations, University of Portsmouth, and Sylvia Horton, School of Social and Historical Studies, University of Portsmouth
Managing the New Public Services evaluates managerial changes in British public services since 1979 focusing on the ‘New Public Management’ and its rationale and practices.