Mayo A, Pickard J
People Management, (UK), 22 Jan 98 (4/2)
Start page: 34 No of pages: 5
Identifies three elements that are fuelling interest in knowledge management within UK firms - the recognition of employees’ knowledge experience and skills as being intangible assets of the firm; the increasing interest in learning organizations; and developments in information technology, such as the Internet. 

Contents: Setting the Scene. Mitel Telecom Business Process Re-engineering: Notes from the Leading Edge (A. Kirkham). Business Process Re-engineering - a Public Sector View ( G. Hutton). Business Processes - The Role of People (C. Armistead & P. Rowland). Perspective from the Operating Disciplines. Strategic Management and BPR (S. Segal-Horn and C Browne). Going with the Flow: Re-engineering Logistics (J. Cooper). Perspectives from the enabling disciplines.