Archives for July 31st, 1998

MEMORY BANKER – KNOWLEDGE MANAGEMENT

Abstracts, PublicNet: 31 July, 1998

Mayo A, Pickard J
People Management, (UK), 22 Jan 98 (4/2)
Start page: 34 No of pages: 5

Identifies three elements that are fuelling interest in knowledge management within UK firms – the recognition of employees’ knowledge experience and skills as being intangible assets of the firm; the increasing interest in learning organizations; and developments in information technology, such as the Internet. Sets out the basics of a knowledge management system, pointing out that the success of these does not rest entirely in using appropriate technology, but also in building up a culture which enables information to be shared. Addresses the human resource management/ personnel specialists’ role in this, drawing on the experience of Hewlett-Packard, Procter & Gamble and Nokia, among others, to illustrate how it can be done. An inset describes how Anglian Water has embraced knowledge management in its move to becoming a learning organization.

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MANAGING BUSINESS PROCESSES – BPR AND BEYOND

Book News, PublicNet: 31 July, 1998

Contents: Setting the Scene. Mitel Telecom Business Process Re-engineering: Notes from the Leading Edge (A. Kirkham). Business Process Re-engineering – a Public Sector View ( G. Hutton). Business Processes – The Role of People (C. Armistead & P. Rowland). Perspective from the Operating Disciplines. Strategic Management and BPR (S. Segal-Horn and C Browne). Going with the Flow: Re-engineering Logistics (J. Cooper). Perspectives from the enabling disciplines. Implications of Experiences with BPR for IS/IT Planning (C. Edwards & J. Peppard)
Case Studies – English Nature – Realising the Vision (G. Hutton)

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