Kramlinger T
Training & Development, (USA), Apr 98 (52/4)
Start page: 44 No of pages: 4
Looks at the role of trainers within the change process and asks if this role could be expanded to include helping senior management to construct the actual change message. Considers how they can do this, identifying three objectives within the change message: providing employees with information about the change; addressing their concerns; and making a connection with their shared values. 

Two organisations that support managers in public service have produced a
helpful checklist for anyone called upon to work on preparations for the
introduction of the Euro.
Although Britain won’t be joining the single currency on January 1 next year,
there are areas of Government and commerce that will see big change in the way
business is conducted. 

The head of the National Audit Office has called for more powers to check up on
public services.
In his latest report on his own organisation’s performance, Sir John Bourn says
there is scope for the role of audit to extend into independent validation of
performance information used to measure the success of public services.
He says that independent validation is essential if the public and Parliament
are to have confidence in published performance information. 

Enabling the Learning Society
Stewart Ranson, Professor of Education, University of Birmingham, and John Stewart, Lecturer in Social Policy, Lancaster University
‘…a clear and provocative account of how we have gone wrong in public management and how we might begin to put it right.’ - Ricardo Blaug, Political Science
In this important attempt to reorient the theory and practice of public management, Stewart Ranson and John Stewart argue that public organisations must be analysed in terms of the distinctive values, purposes, tasks and conditions of the public domain.