Kramlinger T

Training & Development, (USA), Apr 98 (52/4)
Start page: 44 No of pages: 4

Looks at the role of trainers within the change process and asks if this role could be expanded to include helping senior management to construct the actual change message. Considers how they can do this, identifying three objectives within the change message: providing employees with information about the change; addressing their concerns; and making a connection with their shared values. Advises trainers on the input they can make to all three objectives.

Read more on HOW TO DELIVER A CHANGE MESSAGE…

Two organisations that support managers in public service have produced a
helpful checklist for anyone called upon to work on preparations for the
introduction of the Euro.

Although Britain won’t be joining the single currency on January 1 next year,
there are areas of Government and commerce that will see big change in the way
business is conducted.

Read more on ARE EURO READY FOR ACTION?…

The head of the National Audit Office has called for more powers to check up on
public services.

In his latest report on his own organisation’s performance, Sir John Bourn says
there is scope for the role of audit to extend into independent validation of
performance information used to measure the success of public services.

Read more on NAO SEEKS POWERS TO VALIDATE PUBLIC SERVICE PERFORMANCE CLAIMS…

Enabling the Learning Society

Stewart Ranson, Professor of Education, University of Birmingham, and John Stewart, Lecturer in Social Policy, Lancaster University

‘…a clear and provocative account of how we have gone wrong in public management and how we might begin to put it right.’ – Ricardo Blaug, Political Science

Read more on MANAGEMENT FOR THE PUBLIC DOMAIN…