Archives for August 6th, 1998

EMPLOYEE SURVEY MEASURING TOTAL QUALITY MANAGEMENT

Abstracts, PublicNet: 6 August, 1998

Zeitz G, Johannesson R, Ritchie J E
Group & Organization Management, (USA), Dec 97 (22/4)
Start page: 414 No of pages: 31

Explains the need for a reliable and valid method which can be used by practitioners within an organization to evaluate the implementation of total quality management initiatives. Describes the development and validation of the scale measures proposed. Sets out the total quality management and related cultural dimensions considered and outlines how their relevance was tested in a survey of employees from a US manufacturing firm, a non-profit service agency and students on a post-graduate management course. Draws up a model of the total quality management process that indicates the relationship between the total quality management programme and the organization’s culture. Lists the 113 items that make up the survey instrument which measures the 23 dimensions identified as being significant for a total quality management programme. Discusses how the instrument should be administered.

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TO SELL, OR NOT TO SELL, VOTERS’ NAMES AND ADDRESSES?

Headlines, PublicNet: 6 August, 1998

Consumers, direct mail businesses, and regulators such as the Data Protection
Registrar are being invited to have their say in whether the state should sell
copies of the electoral register.

Under current law, copies of the register may be bought from local council
electoral registration officers at a fee ranging from between two and eighteen
pounds per thousand names. In Northern Ireland, copies are available from the
Chief Electoral Officer.

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NEW RULES ON PUBLIC SECTOR LAY APPOINTMENTS

Headlines, PublicNet: 6 August, 1998

The Lord Chancellor has listed the qualities needed for members of the public
to help him deliver Britain’s justice system.

Coming on the back of recent government announcements that demand greater
involvement of ordinary people, volunteers and businesses in decisions on
services, the new procedures provide a useful checklist for any public servant
working in partnership with members of the public.

Read more on NEW RULES ON PUBLIC SECTOR LAY APPOINTMENTS…

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