Woods G, Lantsheer C, Clark R E The Learning Organization, (UK), Vol 5 No 2 98 Start page: 74 No of pages: 9
Reports research that indicates the training which has a ‘customer service’ focus produces different knowledge and organizational results from training which is job and task focused. Describes a training programme that focused on customer satisfaction, designed for the European Patent Office and assesses the success of this approach to training. 

New directions have been published which the Government says will ensure
lottery money going into education and health will back up Government policies
and strategies already underway in these areas.
Due to the success of the National Lottery, a New Opportunities Fund is being
set up to distribute a billion pounds to new projects beyond the arts, heritage
and sport, which are already regular beneficiaries. 

The Government has announced plans to get rid of one of the more wasteful
aspects of the internal market in the NHS. It is allowing the NHS to pool its
resources over insurance.
Until now each NHS Trust has made its own arrangements over insurance. A
survey carried out by the NHS Executive during January and April showed that
Trusts spend in the region of 55million pounds a year on premiums and receive
only between 10 - 11million pounds against those premiums.
Health Minister Alan Milburn. 

Paul S. Myers (Manager, Ernst & Young Centre for Business Innovation, Boston, USA)
This collection of essays examines how the management of an organization shapes the levels of knowledge transfer, innovation and learning. It draws upon 50 years of management thinking and presents issues facing knowledge-intensive organizations with examples from real management experience.