Lessons for the UK from the US experience

Smyth J D The International Journal of Public Sector Management, (UK), Vol 10 No 1/2 97 Start page: 21 No of pages: 26

Read more on COMPETITION AS A MEANS OF PROCURING PUBLIC SERVICES…

Rebuilding women’s confidence has been identified as a key task ahead of the

NHS cervical screening programme.

NHS managers are also being advised to improve the status and pay of the
trained staff whose job it is to check smears, after several well-publicised
failures.

Read more on CERVICAL SCREENING – MORE WORK NEEDED TO RESTORE CONFIDENCE…

The Inland Revenue has announced details of ambitious plans to provide a faster and more efficient service to taxpayers – which will cut down paperwork.

As from October 1st this year people will be able to notify their local tax
office of a range of changes to their tax status over the phone – without
having to confirm anything in writing. The ability to make telephone changes
to tax affairs was made possible by the Finance Act 1998.

Read more on INLAND REVENUE – THE FUTURE’S ON THE PHONE…