Stainer A, Stainer L
Strategic Change, (UK), Mar-Apr 1998 Vol 7 No 2
Start page: 111 No of pages: 9

Explains why strategic change and the analysis of performance require a special focus in public services, and states that the challenge for management is to develop processes founded on stakeholder reality; looks at the measurement of productivity and performance in service industries, covering aspects such as the three Es (economy, efficiency, effectiveness) and quality of service. Develops a basic productivity model for the analysis of strategic results, and asserts that productivity and performance analysis/review can highlight the real drivers of value within public-service organizations.

Read more on STRATEGIC CHANGE IN PUBLIC SERVICES…

Britain is in danger of becoming too keen on regulation as a means of righting all its ills, according to the first annual report of the task force set up to advise on new laws.

Read more on LESS IS MORE, SAYS TASK FORCE…

The Government could be about to change the law to make the providers of health and social services work better together.

The Government says ‘Partnership in Action’ will remove barriers to joint working. One major proposal is to introduce new powers to enable pooled budgets, with health and social services placing their resources in a single budget available to both organisations to commission and provide services.

Read more on ‘BERLIN WALL’ BROKEN WITH POOLED RESOURCES?…