The Government’s central IT unit (CITU) is holding a major conference in London today (Monday) and tomorrow, at a time when some in the public sector fear the challenge of delivering more and more services electronically might be losing momentum.In October last year the Prime Minister predicted that a quarter of people’s dealings with government would be done electronically, through television, phone or computer. 

First responses from the Government’s ‘people’s panel’ show that only half the population thinks public sector services are good enough.The Minister for the Cabinet Office, Dr Jack Cunningham, says continuing research with the 5000 people picked randomly from across the UK, will help deliver public sector services the people want and value. 

Dixon J, Kouzmin A, Korac-Kakabadse NThe International Journal of Public Sector Management, (UK), 1998 Vol 11 No 2. Start page: 164. No of pages: 24
Explores the meaning of managerialism, its reason for being and the challenges and threats to be confronted before its promise of sustained improvement in public agency performance can be realized.