Five authorities - Blackburn with Darwen, Devon, Redcar and Cleveland, Sheffield and Mansfield - are to participate in a pilot project over the next month to test out how to improve services across the whole of local government.The aim of this Local Government Association project is to inform plans for how the new improvement and development agency will operate once launched next Spring. 

More details have emerged about growth plans for the National Grid for Learning.Within the Prime Minister’s announcement of seven hundred million pounds for schools to support information and communications technology for UK schools, was news of further development of the Grid, with a section to be devoted for teacher use to improve teaching standards. 

AN EXAMPLE FROM THE PUBLIC SECTOR Woods G, Lantsheer C, Clark R EThe Learning Organization, (UK), Vol 5 No 2 98Start page: 74 No of pages: 9
Reports research that indicates the training which has a ‘customer service’ focus produces different knowledge and organizational results from training which is job and task focused. Describes a training programme that focused on customer satisfaction, designed for the European Patent Office and assesses the success of this approach to training.