Archives for November 23rd, 1998

NEW TARGETS ON HEART DISEASE

Headlines, PublicNet: 23 November, 1998

Proposals for rigorous new national standards for quality and consistency in the treatment of heart disease have been announced by the Health Department.The proposed standards are outlined in the Emerging Findings Report from the Expert ReferenceGroup which is drawing up the new National Service Framework on coronary heart disease.

Read more on NEW TARGETS ON HEART DISEASE…



ELGAR TO TRANSFORM IT AT DTI

Headlines, PublicNet: 23 November, 1998

The DTI is to embark upon a two hundred million-pound public-private partnership to replace its computer systems.Peter Mandelson, Secretary of State for Trade and Industry, says the new system will enable the public, businesses and other government departments and agencies to exchange information and do business with the DTI ‘on-line’.

Read more on ELGAR TO TRANSFORM IT AT DTI…

DEVELOPING A PROCESS MODEL FOR STANDARD SETTING IN LOCAL GOVERNMENT

Abstracts, PublicNet: 23 November, 1998

Brennan C, Douglas AManaging Service Quality, (UK), 1998 Vol 8 No 4. Start page: 241. No of pages: 7

Advocates the adoption of standards in local government public service environments, arguing that with the introduction of compulsory competitive tendering UK councils have become increasingly quality conscious in recent years. Defines ‘standards’ and looks at their role. Outlines the development of a standard setting model using an idea originally developed by Zeithaml: reducing the gap between the quality expected and the quality delivered using relevant, understandable, useful, measurable and achievable standards within the resources available. Demonstrates how all this was applied in a Scottish local government situation, citing examples from a number of local councils. Argues that standards should be published and performance measured, partly through feedback from customers and employees. Concludes with a ten-point guide to setting realistic standards.

Read more on DEVELOPING A PROCESS MODEL FOR STANDARD SETTING IN LOCAL GOVERNMENT…

© PublicNet is a KnowShare production | Technology by Jag Singh + Hilton & Hilton Ltd | Admin Log in