Archives for December 11th, 1998

OFTEL CONSULTS ON CONSUMER ACCESS

Headlines, PublicNet: 11 December, 1998

OFTEL is consulting on whether further regulation is needed to ensure rapid developments in communications are shared by families and small businesses as well as major corporations.It follows concern that innovative services such as high-speed Internet access and video on demand might be limited to larger customers.

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WARM WELCOME TO REGIONAL APPROACH

Headlines, PublicNet: 11 December, 1998

The Government has promised that it is prepared to consider patient charters which emphasise local difference, against the pattern of national standard-setting in the NHS.It has been suggested by some in the health service that the TV executive Greg Dyke’s proposals for making the patient charter a more successful tool could be sidelined.

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STRATEGIC CHANGE IN PUBLIC SERVICES

Abstracts, PublicNet: 11 December, 1998

Stainer A, Stainer LStrategic Change, (UK), Mar-Apr 1998 Vol 7 No 2 Start page: 111. No of pages: 9

Explains why strategic change and the analysis of performance require a special focus in public services, and states that the challenge for management is to develop processes founded on stakeholder reality; looks at the measurement of productivity and performance in service industries, covering aspects such as the three Es (economy, efficiency, effectiveness) and quality of service. Develops a basic productivity model for the analysis of strategic results, and asserts that productivity and performance analysis/review can highlight the real drivers of value within public-service organizations.

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