OFTEL is consulting on whether further regulation is needed to ensure rapid developments in communications are shared by families and small businesses as well as major corporations.It follows concern that innovative services such as high-speed Internet access and video on demand might be limited to larger customers. 

The Government has promised that it is prepared to consider patient charters which emphasise local difference, against the pattern of national standard-setting in the NHS.It has been suggested by some in the health service that the TV executive Greg Dyke’s proposals for making the patient charter a more successful tool could be sidelined.
But Health Minister Baroness Hayman said: “We gave a commitment in our manifesto that we would replace the Patient’s Charter. 

Stainer A, Stainer LStrategic Change, (UK), Mar-Apr 1998 Vol 7 No 2 Start page: 111. No of pages: 9
Explains why strategic change and the analysis of performance require a special focus in public services, and states that the challenge for management is to develop processes founded on stakeholder reality; looks at the measurement of productivity and performance in service industries, covering aspects such as the three Es (economy, efficiency, effectiveness) and quality of service.