Archives for January 20th, 1999

HOUSING ASSOCIATIONS GET THE BIG PICTURE

Headlines, PublicNet: 20 January, 1999

Chief executives of housing associations have their chance to get their hands on a rundown of how Government policy is really likely to affect their work, at their annual conference this week.’Six Big Pictures and Social Housing Investment’ draws on recent Government policies and initiatives to give social landlords a clear picture of how they can continue to both operate succesfully and pursue housing investment.

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PUBLIC BODIES MORE PUBLIC

Headlines, PublicNet: 20 January, 1999

The DETR is to direct much greater energy into seeing a wider cross-section of society represented on Britain’s public bodies.Environment Minister Alan Meale has launched a recruitment campaign to recruit suitably skilled people to work at board level on bodies such as the Audit Commission, British Waterways, the Health and Safety Commission, and National Parks Authorities.

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TOTAL QUALITY MANAGEMENT AND NEW PATTERNS OF WORK

Abstracts, PublicNet: 20 January, 1999

Moon C, Swaffin-Smith CTotal Quality Management, (UK), May 98 (9/2&3) Start page: 301. No of pages: 10

Reviews the problems experienced in introducing the concepts of TQM into the public sector, and highlights the need for empowerment as one of the major obstacles; examines the limited uptake of quality concepts by the UK public sector, and suggests that control by the customer needs to be sought along with demand by the worker. Focuses on the impact that empowerment has had in two cases in HM Customs and Excise and the Benefits Agency, and suggests that beyond traditional TQM and empowerment there is an emerging paradigm in the public services based upon stakeholder principles.

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