Government is years behind the private sector in using the technology it
needs to deliver joined up services claims a new reseach report by Kable.
Researchers found that despite the talk about “joined up government” there
is barely any public-sector investment in some of the key technologies that
could get the job done.
Government investment in computer-telephone integration (CTI) is
negligible, Kable found. 

The public sector pay settlement announced yesterday is designed to move
forward the modernisation programme. It also signals the end of across the
board pay increases and the widening of differentials between the main pack
and the high achievers.
Improved performance and higher standards cannot be achieved without
adequate resources.