Over half the applicants for the Charter Mark in 1998 failed to get the award for excellence in public service. This resulted in much work for the unsuccessful applicants as well as for the Service First Unit which vets applications. The problem is essentially one of communication. Applicants have difficulty in understanding precisely the criteria against which they will be judged and in relating the ‘rules’ to their organisation. The result is that applications progress further than the current state of the organisation justifies.
Archives for March 25th, 1999
Headlines, PublicNet: 25 March, 1999