Archives for April 28th, 1999

POLICE TRAINING SHAKE UP

Headlines, PublicNet: 28 April, 1999

Police training is likely to change radically following publication of a report on a six month study just completed. The study by Her Majesty’s Inspector of Constabulary found that forces were unable to break down training expenditure or to demonstrate its effectiveness. The problems highlighted include high drop out rates, weak training and human resource strategies and failure to develop distance learning. The cost of training is 400 million pounds per year and to deliver one day’s training to every police officer costs 28 million pounds.

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PARTNERSHIP EXTENDS TO BUSINESS AND COMMERCE

Headlines, PublicNet: 28 April, 1999

Partnership working across public bodies forms a key element in the Modernising government programme and the principle is being further developed in relations with industry and commerce. Following the Better Regulation Task Force report, Cabinet Office Minister Jack Cunningham has announced sweeping changes to make regulation more business friendly. The move will end the ‘Rolls Royce’ regulatory systems of the past and redress any imbalance between the need for protection of citizens and the demands on businesses.

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HOW TO BE BETTER AT CUSTOMER CARE

Book News, PublicNet: 28 April, 1999

By Timothy Foster.

Designed for those whose work involves dealing with customers, this new book reflects a new age in which organisations consider customer care a vital strategic issue. It includes hints and tips on ways of achieving excellence in the area and elevating customer care from the level of acceptability to top flight superiority. Managers and staff alike can learn from its guidance, nurture the service they offer and see it grow from satisfactory to first rate.

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