The Modernising government agenda includes a series of workshops where frontline staff give their views to Ministers on the challenges they face. In a workshop in Sheffield Public Service Minister Peter Kilfoyle and Public Health Minister Tessa Jowell explored ways in which standards in long term care can be raised.
User resistance to information and communication technology is one of the main barriers to changing the way public services conduct business. A weakness in the target of delivering 25% of public services by 2002 is that people may prefer traditional methods as the Peoples’ Panel survey revealed. The problem is not unique to public services. It is predicted that by the end of 2000 about 90% of people will have contact with ICT at work and new skills will be needed to make best use of the technology.
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