The Modernising government agenda includes a series of workshops where frontline staff give their views to Ministers on the challenges they face. In a workshop in Sheffield Public Service Minister Peter Kilfoyle and Public Health Minister Tessa Jowell explored ways in which standards in long term care can be raised.
Some 20 organisations were represented, including NHS Trusts, local authorities, police, prison service, Benefits Agency and a fire service. 

User resistance to information and communication technology is one of the main barriers to changing the way public services conduct business. A weakness in the target of delivering 25% of public services by 2002 is that people may prefer traditional methods as the Peoples’ Panel survey revealed. The problem is not unique to public services.