Police forces across Southern Africa are benefiting from the invisible export of UK expertise. The Civil Service College and National Police Training, with funding from the Department for International Development, have collaborated in designing a training programme for police trainers. Earlier this year trainers from African countries completed training which was based on the Certificate in Training Practice syllabus. The successful graduates from this original programme have now worked to develop their own programme of trainer training to reflect the requirements of the different countries. A full scale training initiative has been launched with continuing support from The College and National Police Training.

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The stress of attending court as a witness or defendant can be increased for people with disabilities. They need to know about arrangements for giving them access to the proceedings and to buildings. People with hearing difficulties need to know if there is a loop systems. Wheelchair users need to know details of ramps and lift access.

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Erridge A, Fee R, McIlroy J
The International Journal of Public Sector Management, (UK), Vol 11 No 5 98
Start page: 341. No of pages: 13

Discusses the application of quality approaches within the public sector, describing an assessment of the UK Government’s purchasing agency’s quality performance against the European Quality Model criteria. Looks at a variety of approaches to quality in the public sector such as the citizens charter (1991), total quality management, and techniques such as quality circles and quality action teams. Outlines the features of the European quality model which consist of criteria linking enabling actions to results, including leadership, people management, processes, customer satisfaction and business results. Finds that the adoption of a quality approach by the government purchasing agency not only produces a good level of performance in relation to treasury and cabinet office targets, but shows that a predominantly private sector model of quality can be usefully applied to the public sector.

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