The Civil Service College has announced a new portfolio of training and development titles that address issues faced by all public sector managers following the introduction of the Scottish parliament. The college has helped the governments of many countries round the world to manage change and it is now applying this experience on its doorstep at its centres in Edinburgh and Glasgow.
Public Service Minister Peter Kilfoyle has clarified the Government’s approach to using e-commerce in delivering public services.
He said that the Government would work with public, private and voluntary organisations that are expert in dealing with the public. The aim is to allow people to access public services in the course of their everyday lives in such places as a supermarket, library, council office, Post Office, bank or high street outlet. There would be no restriction on the type of service that could be accessed in such places and it would include submitting forms, making payments, speaking to advisers about jobs, education, health or benefits.
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