Public bodies need help in meeting challenges in developing on line government. This is the advice of a Government and Industry Round Table Seminar on E-commerce.
Financial organisations and structures are seen as major obstacles. Finance departments often fail to understand what is involved and are less than sympathetic. Electronic delivery can reduce costs by nine tenths, but when a parallel traditional service has to be maintained the result is an increased cost. Budget structures do not match new services and there is a need to move from an organisation based budget to one for the process.