Archives for February 10th, 2000

NEW WORK FOR THE REGIONS

Headlines, PublicNet: 10 February, 2000

The Government has requested new work to be undertaken on a regional level, with the requirement for each English region to draw up a sustainable development framework.It’s not yet clear just how much of the central and local government task list will eventually be carried out regionally, but the latest task awarded is as a result of some regions seizing the agenda.

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MODERNISING QUALITY

Headlines, PublicNet: 10 February, 2000

The Cabinet Office is trying to put an end to the confusion caused by the plethora of quality schemes managers across the public sector can use to improve standards of service.The Modernising Government Quality Schemes Task Force was set up a year ago to work out how the Charter Mark, The EFQM Excellence Model(r), Investors in People and ISO 9000 can have a collective impact on raising the quality of public services.

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BPR IN THE PUBLIC SECTOR

Abstracts, PublicNet: 10 February, 2000

McAdam R, Donaghy JBusiness Process Management Journal, (UK), 1999 Vol 5 No 1

Start page: 33. No of pages: 17

Notes that, although the UK government has promoted business process re-engineering (BPR) in the public sector, little is known as to experiences. Addresses this by an in-depth case study of a BPR programme in a professionalized public sector organization. Sets out the issues bearing on implementing BPR, noting the importance of employee aspects. Identifies 17 BPR implementation critical success factors (CSFs) in the literature. Adapts these with the case study organization’s re-engineering team to give 20 CSFs on which to survey staff. Samples 24% of the workforce by questionnaire and tabulates the ratings according to three staff groupings. Discusses findings and comments on critical issues: policy changes; top management support, commitment and understanding of BPR; communications; empowerment of employees; readiness for change; performance measures for judging BPR success; time-scales; involvement of external bodies and customers; internal politics. Finds some features unique to the public sector though reports many of the CSFs are common to the private sector. Lists seven BPR factors seen as most important for this organization, and comments on change preparation.

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