Archives for February 22nd, 2000

QUALITY SCHEMES CONTRIBUTING TO BEST VALUE

Headlines, PublicNet: 22 February, 2000

As local councils, police and fire authorities prepare for the introduction of Best Value on 1 April, the use of schemes to raise quality takes on greater significance. In a move to encourage more extensive use of such schemes, details of how they are being used to develop Best Value have been published.The Excellence Model, which identifies strengths and areas for improvement, has been incorporated into the framework for Best Value performance reviews. The Model is also being used to benchmark performance with similar local councils. Over 40% of councils that have submitted Best Value plans so far have made some use of the Model.

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EMPLOYMENT SERVICE GETS BETTER CUSTOMER FOCUS

Headlines, PublicNet: 22 February, 2000

The Employment Service is re-focusing on its customers following a wide range review and consultation. As an Executive Agency of the Department for Education and Employment its task is to find work for people without jobs and to fill employers vacancies. As a result of asking employers, voluntary, public and private sector organisations and other Government Departments what they wanted from the Service a new vision and purpose for modernisation has been devised.Key features of the new vision are working in close partnership with a wide range of public, private and voluntary sectors, greater emphasis on equal opportunities and the use of new technology to deliver services.

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