Archives for March 2000

INNOVATION IMPROVES SERVICES FOR OLDER PEOPLE

Headlines, PublicNet: 31 March, 2000

A range of new ideas – many of them thought up in discussions with older people – are transforming the older person’s experience of services from their local councils.Today (Friday), several of those pioneering projects will be exhibited and discussed at a conference for older people and council representatives in Wolverhampton.

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HEALTH AUTHORITIES TO BE BYPASSED?

Headlines, PublicNet: 31 March, 2000

The Institute of Health Care Management is worried about the Government’s apparent bypassing of the local strategic managers of the NHS.As part of the fall-out of money for the NHS from the budget, the Health Secretary has announced that 660 million pounds will go direct to hospitals to ease current pressures and step up management.

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A PATIENT FOCUS REVIEW – BPR IN HEALTH CARE

Abstracts, PublicNet: 30 March, 2000

Francis S D, Alley P G

Business Process Re-engineering & Management Journal, (UK), Vol 2 No 11 96
Start page: 48. No of pages: 15

Summarizes the progress made to date on a business process re-engineering (BPR) project in the department of surgery of a publicly funded hospital in Auckland, New Zealand. Discusses BPR in general, including the benefits and potential pitfalls and explains that the changes were necessary to meet the challenges of a competitive market-oriented environment of user pays and state sell offs. Describes the steps taken to involve staff in the changes and to study the existing patient experience with its improvement as a major aim. Concludes with considerations of information technology solutions, human resources, physical space, communications and involvement with staff, job security and the time required by the project team for undertaking BPR activities.

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GREEN LIGHT FOR ELECTRONIC COUNTING IN LONDON

Headlines, PublicNet: 30 March, 2000

Electronic counting will be used for the first time in the London Mayor and Assembly elections. Minister for London Keith Hill announced the decision following the successful trial count in the West Central constituency at the end of February.Voters will put a cross in a box as usual but will be asked not to fold their ballot papers this time to help speed up the count. The new side-opening ballot boxes will ensure secrecy as ballot papers can remain face down from booth to box.

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MAVERIC REPORT OFFERS NEW LIFE TO RETIRING EMPLOYEES

Headlines, PublicNet: 30 March, 2000

Local authorities are to be the target of a persuasion campaign to steer their older and retiring members of staff into volunteering.MAVERIC (Mature Volunteers – Enriching Resources in the Community) is a campaign led by the National Centre for Volunteering.

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CALL CENTRE BECOMES A TRULY ONE STOP SHOP

Headlines, PublicNet: 29 March, 2000

Oldham Metropolitan Borough is breaking new ground by establishing an experimental, one call centre that provides a service access point for residents.It is operated by a cross-cutting service team consisting of people from seven departments on secondment.

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FAILURE-SPOTTING BRIEFING FOR HEALTHCARE MANAGERS

Headlines, PublicNet: 29 March, 2000

The 10,000 strong Institute of Healthcare Management (IHM) is to hold a special conference in London next week to help managers spot the signs that would help them flush out where a clinician is failing their patients.The conference comes in the wake of the Harold Shipman case and will look at legal and professional regulatory considerations, how the coroner can help and other difficult issues such as whistle-blowing.

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SECRET OF A WINNING CULTURE: BUILDING HIGH PERFORMANCE TEAMS

Book News, PublicNet: 29 March, 2000

By Larry Senn and John Childless.The book provides a useful framework on how to begin to develop a winning culture. It suggests that instead of attempting to measure culture through attitude surveys, measures of current and ideal behaviours could be developed. There are case studies and imperatives to action and the authors map out their processes. They have much to say on why empowerment initiatives fail and they set out guiding principles within a working model.
Published By The Leadership Press 14 pounds 99p.

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ICT – CRIME’S FRIEND OR FOE?

Headlines, PublicNet: 28 March, 2000

The Government’s crime forecasters have been looking at whether ICT is likely to be a friend or foe in the fight against crime.The Foresight Crime Prevention Panel, which brings together experts from business, industry, academia and the public sector, aims to stimulate thinking about the future of crime and its prevention in a new consultation paper.

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CROSS-GOVERNMENT YOUTH STRATEGY REQUIRED

Headlines, PublicNet: 28 March, 2000

Policies and services affecting young people are sorely in need of joining up, according to a Policy Action Team (PAT) report.The report comes from one of eighteen such groups set up to take the Social Exclusion Unit’s report Bringing Britain Together, look at each point in detail and then feed into the emerging National Strategy for Neighbourhood Renewal. This aims to bridge the gap between the most deprived neighbourhoods and the rest of England.

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