The NHS needs to produce information that patients both understand and want if it is to meet its obligations to inform and involve users, according to a King’s Fund report.The POPPi Guide: Practicalities of producing patient information, argues that only patients and carers really know what information they need and that they should be involved in what is produced and how it is presented.

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Public sector bodies have been asked to check out their accessibility to the public using a new checklist issued by the Minister for the Cabinet Office.The ‘Access Checklist’ is designed to help managers to evaluate how accessible they are to their users and to identify areas for improvement.

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