Oldham Metropolitan Borough is breaking new ground by establishing an experimental, one call centre that provides a service access point for residents.It is operated by a cross-cutting service team consisting of people from seven departments on secondment.

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The 10,000 strong Institute of Healthcare Management (IHM) is to hold a special conference in London next week to help managers spot the signs that would help them flush out where a clinician is failing their patients.The conference comes in the wake of the Harold Shipman case and will look at legal and professional regulatory considerations, how the coroner can help and other difficult issues such as whistle-blowing.

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By Larry Senn and John Childless.The book provides a useful framework on how to begin to develop a winning culture. It suggests that instead of attempting to measure culture through attitude surveys, measures of current and ideal behaviours could be developed. There are case studies and imperatives to action and the authors map out their processes. They have much to say on why empowerment initiatives fail and they set out guiding principles within a working model.
Published By The Leadership Press 14 pounds 99p.

Read more on SECRET OF A WINNING CULTURE: BUILDING HIGH PERFORMANCE TEAMS…