Francis S D, Alley P G

Business Process Re-engineering & Management Journal, (UK), Vol 2 No 11 96
Start page: 48. No of pages: 15

Summarizes the progress made to date on a business process re-engineering (BPR) project in the department of surgery of a publicly funded hospital in Auckland, New Zealand. Discusses BPR in general, including the benefits and potential pitfalls and explains that the changes were necessary to meet the challenges of a competitive market-oriented environment of user pays and state sell offs. Describes the steps taken to involve staff in the changes and to study the existing patient experience with its improvement as a major aim. Concludes with considerations of information technology solutions, human resources, physical space, communications and involvement with staff, job security and the time required by the project team for undertaking BPR activities.

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Electronic counting will be used for the first time in the London Mayor and Assembly elections. Minister for London Keith Hill announced the decision following the successful trial count in the West Central constituency at the end of February.Voters will put a cross in a box as usual but will be asked not to fold their ballot papers this time to help speed up the count. The new side-opening ballot boxes will ensure secrecy as ballot papers can remain face down from booth to box.

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Local authorities are to be the target of a persuasion campaign to steer their older and retiring members of staff into volunteering.MAVERIC (Mature Volunteers – Enriching Resources in the Community) is a campaign led by the National Centre for Volunteering.

Read more on MAVERIC REPORT OFFERS NEW LIFE TO RETIRING EMPLOYEES…