Performance management has improved the quality of services across many councils, according to a new report by the Audit Commission.Many variations in performance are also highlighted, and under the new test of best value, councils will be expected to reach the standards of the top performers within the next five years.
New survey information backs up the Government’s decision to push technology as the means of improving public services.Evidence from the fourth wave of People’s Panel research suggests that the public is so used to the convenience of telephone banking, communicating by email and contacting call centres at times to suit them – it expects such flexibility from the public as well as the private sector.
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