Ho S K MThe Learning Organization, (UK), Vol 6 No 3 1999
Start page: 116. No of pages: 5
Lists three concepts – management of change and Kaizen, total learning organization and world class performance – and investigates how they can be developed to add more value to organizations. Looks at each concept in turn, identifying how they combine to give organizations the structures on which to develop world class performance. Develops the phrase ‘total learning organization’ to denote organizations in which all members of the organization are involved in learning; the learning is geared at changing the organization for the better; and the organization adopts a structured approach to this learning to achieve success. Illustrates this approach by describing World Cup football matches in 1990, 1994 and 1998 in which teams learned from mistakes made by teams in the past to perfect their technique for handling the penalty shoot-outs.
