Archives for May 15th, 2000

INTEGRATED MANAGERIAL TRAINING

Abstracts, PublicNet: 15 May, 2000

Watad M, Ospina SPublic Personnel Management, (USA), Summer 1999 Vol 28 No 2

Start page: 185. No of pages: 12

Sets out the benefits of designing management development programmes that can be attended by employees from all levels and functions, arguing that this approach provides a strategic advantage for the organization because it supports horizontal and vertical integration. Sees this as being particularly appropriate to organizations which have highly differentiated and complex structures such as hospitals. Illustrates this with a case study of a management training programme run in a large urban US hospital. Describes the planning and implementation of the training programme. Outlines how it laid the groundwork for effective vertical and horizontal integration as employees from different levels and functions learned to work together on problems and issues. Discusses the value of using training in this way.

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POLICE SHARPEN CUSTOMER FOCUS

Headlines, PublicNet: 15 May, 2000

People who have called up their local police station to report a crime would probably not say afterwards that they were treated like “a valued customer”. That is about to change. Police forces of England and Wales are looking at ways to get a better customer focus by improving their call handling services.Manchester Business School has been commissioned to carry out a study of call handling services. The fieldwork will be carried out by MBA students of the School who will work in groups of four and five to study 33 police forces’ systems. They will then deliver both oral and written reports to their respective forces, who will meet the expenses of the students. There will be a single summary report in the summer comparing and contrasting the forces’ call handling systems, with ideas and recommendations for improvement

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PROMOTING ENTERPRISE IN SCHOOLS AND COLLEGES

Headlines, PublicNet: 15 May, 2000

A campaign has been launched to change the attitude that starting a business is not a respected occupation. The Enterprise Insight campaign is targeting young people aged 5 – 30, their parents, teachers and career advisors. The campaign is backed by the business community and is being promoted jointly by the British Chambers of Commerce, Institute of Directors, and the Confederation of British Industry. It was launched by Prime Minister Tony Blair. As well as seeking to change attitudes to entrepreneurship in the UK, it also seeks to encourage the development of entrepreneurial skills.It is planned to recruit one thousand Business Ambassadors to help forge closer links between schools and the business community. They will be involved in various activities to promote and encourage involvement in enterprise, including forum events where an Ambassador will talk with up to 100 pupils and parents about their experience of setting up and running a business. In addition there will be breakfast meetings, as well as events responding to local needs. The Ambassadors will also promote at a local and national level entrepreneurial skills and enterprise generally. So far 200 Ambassadors have been signed up, including Sir Richard Branson and Sir Alan Sugar.

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