Archives for June 2000

PUBLIC SECTOR SHOULD CO-OPERATE ON-LINE

Headlines, PublicNet: 30 June, 2000

Public sector website designers are being encouraged to make their work more user-friendly.But in a change from the usual celebration of private sector examples, they are being urged not to follow commercial practices.

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MODERNISED LEGAL SERVICE GOES LIVE IN COVENTRY

Headlines, PublicNet: 30 June, 2000

David Lock MP, Parliamentary Secretary at the Lord Chancellor’s Department, is in Coventry today (Friday) to launch the Coventry Community Legal Service Partnership, which brings together the different funders and providers of legal and advice services to organise funding and service delivery more effectively in order to meet local priority needs.The CLSPs will also encourage the development of referral arrangements amongst providers, and ensure that local people are aware of, and have access to, help when they need it.

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MANAGING THE HRD FUNCTION AND SERVICE QUALITY

Abstracts, PublicNet: 29 June, 2000

Mafi S LHuman Resource Development Quarterly, (USA), Spring 2000 Vol 11 No 1. Start page: 81. No of pages: 6

Signals the need for a theory-based approach to human resource development and its role within the organization. Looks at a number of issues that have been addressed in research (the competences needed to work in human resource development, its competition with other services within the organization, and the nature of its primary focus). Argues that the research has failed to address the service quality relationship between the human resource development function and its customers. Draws up a human resource development service management model, based on the Gap Model, that shows the gaps between the expectations and experience of people using the services provided by the human resource development function. Suggests that this model has the potential to integrate research into human resource development into one perspective, based on customer service.

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FORESIGHT DEBATES THE FUTURE OF ON-LINE ORDERS

Headlines, PublicNet: 29 June, 2000

The implications of internet shopping come under inspection in a Foresight consultation paper on retail logistics.Foresight is the UK’s Government-led programme that brings together business, the science base and government to look ahead and think about what might happen in the future and what we need to do today to shape the  future we want.

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NATIONAL PLAN THREATENS CENTRALISATION

Headlines, PublicNet: 29 June, 2000

There’s a warning that the new National Plan for the NHS may bring with it more opportunity for central control of the service.The warning is given by the Kings Fund at the NHS Confederation Conference taking place this week in Glasgow.

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CREATING EFFECTIVE TEAMS

Book News, PublicNet: 28 June, 2000

Wheelan S ADescribes how work groups become teams. Explores how teams in organizations need to be supported through creating expectations of success, setting clear expectations, valuing quality and service, attention to detail and valuing team recommendation and rewarding team performance. Presents four stages of team development: dependence and inclusion, counterdependence and fight, trust and structure and work and productivity. Encourages the process of goal, role and task clarification, the adoption of an open communication structure where all members’ input and feedback are heard, promotes effective problem-solving and decision-making procedures. Advocates the use of conflict management strategies and the role of the leader in facilitating group goal achievement. Challenges the domination of the myth of the charismatic team leader and focuses on some of the core activities of leading teams through the different stages of team development. Shows how the stages of team development can be managed. Constitutes a book that both managers and team members will use.

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UNIQUE SEMINARS AID MODERNISATION

Headlines, PublicNet: 28 June, 2000

One of the first training events of its kind has been held to aid both Ministers and top civil servants grapple with joined-up thinking.The Government’s Centre for Management and Policy Studies (CMPS) ran the seminar, ‘Joined-up solutions to policy development’, to give a unique opportunity to share experiences and openly discuss the link between policy development and service delivery.

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NHS INSPECTION ROLLS OUT

Headlines, PublicNet: 28 June, 2000

The Commission for Health Improvement has begun its programme of regular hospital inspections.The watchdog, set up to help the NHS drive up standards of patient care, is visiting trusts in Southampton, Chesterfield, Bangor, in north west Wales, and Sunderland over the next few weeks.

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FAST FORWARD COUNCILS

Headlines, PublicNet: 27 June, 2000

Managers and Leaders of local councils grappling with a huge modernisation agenda have been urged to lift their heads above the current changes in order to prepare for even greater demands ahead.The Local Government Association, which represents local authorities, is devoting a large part of its annual conference in Bournemouth this week to promoting its ‘futureswork’ – a range of policy work conducted in collaboration with people from business, voluntary and academic communities – which predicts society’s demands ten years from now.

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REGIONS BLOOMING

Headlines, PublicNet: 27 June, 2000

The expected steady growth in influence of the new regional development agencies has been confirmed with the proposals to give them even greater powers.The one-year old agencies, whose job is to oversee the economic regeneration of the regions of England, have been asked to provide strategic leadership on regional economic development, work to increase prosperity in the regions and seek a more balanced growth between and within regions.

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