Archives for June 9th, 2000

The Use of the balanced Scorecard as a Performance Management Framework

Features, PublicNet: 9 June, 2000

Over the last few years, organisations in the public sector have experienced continual and rapid change. With an increasing emphasis on Best Value, organisations have had to look at new and creative ways of working to ensure the delivery of high quality services to the customer.



ADDRESSING THE SOFT AND HARD ISSUES OF JOINED UP WORKING

Headlines, PublicNet: 9 June, 2000

With the increasing growth of joined up working managers are increasingly reliant on their interpersonal skills to get results. Research has shown that Emotional Intelligence competences are a significantly greater factor in successful leadership and general performance than IQ. Because of this finding the Scottish Top Management Forum of private and public sector managers, to be held Edinburgh on June 14 will explore its relevance to joined up working. The Forum will be led by Roy Howells of the Civil Service College.The health service is tackling some of the hard issues. Many health communities have found that the transition to joint working is not easy and generates challenges, particularly around issues such as accountability and sharing resources. A review team has looked at the adoption of a whole systems approach to the planning and implementation of information systems and services across a local health community.

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PUBLIC SECTOR TO LEAD ON NEW HEALTH AND SAFETY STRATEGY

Headlines, PublicNet: 9 June, 2000

The public sector is urged to set an example of good practice in the new Health and Safety strategy launched by the Health and Safety Executive. The strategy provides for the removal of Crown Immunity from prosecution to improve performance and accountability in the public sector.The most common forms of work-related ill-health are back problems and other aches and pains with 1.2 million people affected every year, causing almost 10 million working days to be lost. . Around half a million people suffer from stress caused by their work. Accidents and ill-health among the work force cost the British economy up to 18 billion pounds a year, but the cost in terms of human suffering cannot be measured. The strategy is being promoted as equally relevant to the call centre as to the construction site.

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