Archives for June 23rd, 2000

SHARING KNOWLEDGE TO IMPROVE SERVICES

Headlines, PublicNet: 23 June, 2000

A new UK study examining the business value of knowledge exploitation within four key industry sectors, Public Sector; Financial Services, Manufacturing and Retail, reveals that the Public Sector feels it lags behind the others in collaboration and sharing knowledge internally. The independent survey conducted by Cranfield School of Management, commissioned by Cap Gemini and Microsoft, sets out to examine the positive impact of knowledge exploitation on business performance andcompetitiveness.When benchmarking the four industries studied, the Public Sector was found to be under-performing the most. Areas where this is most significant were: organisational responsiveness; customer service and focus; and innovation. Nonetheless, the survey also reveals that the Public Sector is acutely aware of the potential benefits of knowledge exploitation and is making moves to implement a knowledge strategy. There is a commitment to a clear agenda for action, and in relative terms the Public Sector has more to gain from knowledge transfer and sharing than many private sector organisations. New external pressures, including performance audits and politically-driven changes, are contributing to this awareness of knowledge as a real resource that addresses these issues.

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CRACKDOWN ON BURGLARS

Headlines, PublicNet: 23 June, 2000

The Home Office has launched a crackdown on burglars. The initiative involves providing locks for pensioners and piloting projects to deal with bogus callers. Since 1997 overall recorded crime has fallen by 7% and domestic burglary by 20%, but these falls have done little to allay the fear of crime in general or burglary in particular.Pensioners who live in burglary black spots and meet certain income requirements will be able to have locks and other security devices fitted free of charge. As part of a joined-up approach, surveyors of the Department of the Environment, Transport and the Regions’ Home Energy Efficiency Scheme will assess what security devices are needed. The principal role of the surveyors is to advise on measures to tackle fuel poverty.

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