Tan P K LTraining for Quality, (UK), Vol 5 No 4 97
Start page: 150. No of pages: 10
Explains what total quality management is, and advises on its implementation. Sets out a definition of total quality management that takes into account employees and customers, as well as the business needs of the organization, arguing that this definition provides a mindset that makes successful implementation more likely. 

The Home Office is to attempt much greater accuracy and consistency in the collection of information about crime. It admits that the current crime statistics it works to can be inaccurate, and do not match the picture of crime as experienced by people on the streets. 

The Government has backed a new report which supports its linkage between investment in public transport and combating social exclusion. Among the aims of its recently announced ten-year plan is to direct money to the transport needs of those living in deprived neighbourhoods. The new study shows the links between public transport and social exclusion in urban and rural areas across England.