Archives for August 16th, 2000

PUBLIC MANAGEMENT AND ADMINISTRATION

Book News, PublicNet: 16 August, 2000

By Owen HughesThis book introduces and assesses the principles and theories underlying recent changes in the scope and management of the public sector. The earlier, traditional model of public administration dominant for most of the century is argued to be discredited. Newer public management models are being adopted all over the world and the basis, nature and dimensions of these – as well as their theoretical underpinnings – are considered in detail. The second edition of this highly successful text is revised and updated throughout with the addition of a new chapter on public management in developing countries.

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CURTAIN CALL (HEATHER RABATTS)

Abstracts, PublicNet: 16 August, 2000

Cooper CPeople Management, (UK), 16 Mar 2000 Vol 6 No 6

Start page: 36. No of pages: 2

Profiles Heather Rabbatts, who has just stepped down as chief executive at the London Borough of Lambeth. Sets out the extent of the problems she had to deal with when she became chief executive (corruption, poor senior management and incompetent staff) and how she tackled them. Outlines how she bridged the skills gaps at senior management levels until she could recruit suitably-qualified staff and how she worked with the unions. Assesses the success of her management of the council.

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FAST TRACK TEAMS CROSS HEART BOUNDARIES

Headlines, PublicNet: 16 August, 2000

The Government is to set up ten schemes to improve the NHS’ response to heart attacks. The ‘fast track teams’ will be formed by specialist doctors, nurses and technicians, as well as local GPs and will work across NHS management boundaries and between hospitals, to provide integrated heart disease care across local areas. The plan to form such teams was set out in the National Service Framework for Coronary Heart Disease and the NHS Plan.They will provide rapid response to and effective emergency care for patients who have a heart attack, bring together the whole process of testing and treating heart disease patients so that their care is planned in advance in a way which is as convenient as possible for individual patients, speed up access to care by reducing bureaucracy and tackling bottlenecks.

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FACE TO FACE CSA

Headlines, PublicNet: 16 August, 2000

The Child Support Agency (CSA) is to become more customer-focussed and offer parents the chance to discuss their case directly with a member of CSA staff at a time and place that is convenient to them. The move will go some way to changing the image and reputation of the CSA for being difficult to deal with. When the CSA was first set up, most contact with customers was by correspondence or telephone from a distant location.The Face to Face service provides a local, personal service for our customers and feedback from testing the service has proved not only popular with parents, but has led to more non-residents paying for their child maintenance. More than 600 staff based in 80 locations across the UK will now be available to help parents complete maintenance assessments. Face to Face officers are able to explain assessments, listen to problems and help progress cases.

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