By Owen HughesThis book introduces and assesses the principles and theories underlying recent changes in the scope and management of the public sector. The earlier, traditional model of public administration dominant for most of the century is argued to be discredited. Newer public management models are being adopted all over the world and the basis, nature and dimensions of these - as well as their theoretical underpinnings - are considered in detail. 

Cooper CPeople Management, (UK), 16 Mar 2000 Vol 6 No 6
Start page: 36. No of pages: 2
Profiles Heather Rabbatts, who has just stepped down as chief executive at the London Borough of Lambeth. Sets out the extent of the problems she had to deal with when she became chief executive (corruption, poor senior management and incompetent staff) and how she tackled them. 

The Government is to set up ten schemes to improve the NHS’ response to heart attacks. The ‘fast track teams’ will be formed by specialist doctors, nurses and technicians, as well as local GPs and will work across NHS management boundaries and between hospitals, to provide integrated heart disease care across local areas. 

The Child Support Agency (CSA) is to become more customer-focussed and offer parents the chance to discuss their case directly with a member of CSA staff at a time and place that is convenient to them. The move will go some way to changing the image and reputation of the CSA for being difficult to deal with.