Archives for August 24th, 2000

BUILDING AN INNOVATION FACTORY

Abstracts, PublicNet: 24 August, 2000

Hargadon A, Sutton R IHarvard Business Review, (USA), May-Jun 2000 Vol 78 No 3

Start page: 157. No of pages: 10

Asks how organizations can generate more new ideas, identifying the practice of knowledge brokering as connecting pools of ideas which can be used in new ways, places or combinations. This involves systematically using old ideas as the raw material to generate a series of new ideas. Describes the key features of a four-phase knowledge brokering cycle used by systematic innovators: work practices designed to capture good ideas, keep ideas alive, stimulate new uses for old ideas and test promising concepts. Describes the people who typically work well in the highly collaborative environment as curious, with a mixture of confidence and humility and the habit of reaching out for ideas and help. Gives a series of examples to illustrate the approach, drawing on the experience of a selection of well known companies regarded as systematic innovators.

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CSA TURNS CORNER

Headlines, PublicNet: 24 August, 2000

There has been a twenty per cent reduction in complaints about the Child Support Agency (CSA) in the past year, despite an 11.5 per cent increase in caseload. The findings come in the latest Independent Case Examiner’s Report, which looks into possible cases of maladministration by the CSA.The report acknowledges improvements in service delivery, such as the Face to Face project (see Publicnet August 16, 2000) which allows clients to see an officer in person, and improved handling of complaints. Further improvements could be felt from the direct dial telephone facility for customers which is expected to be in place by the beginning of next months.

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ONLINE SHOPPING MALL TO OFFER SAVINGS

Headlines, PublicNet: 24 August, 2000

Local government is to get its own online shopping mall that it is claimed could re-route millions of pounds from costs and administration into investment in local priorities. The Local Government Information House Ltd (LGIH), on behalf of the Improvement and Development Agency (IDeA), is seeking partners to establish an electronic procurement portal.The project aims to create the shop window for virtually the whole 25 billion pound market for goods and services bought by English and Welsh councils each year. These councils currently spend over 2 billion pounds per annum administering transactions for these purchases. The IDeA estimates that the creation of a web-based system to manage ordering and payments will save about 15% of this 27 billion pound total by reducing the costs of items purchases and the costs of administration. The IDeA says the shopping mall is not intended to compete with existing arrangements, but will link to existing electronic catalogues allowing them to be searched with a single query.

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