Hargadon A, Sutton R IHarvard Business Review, (USA), May-Jun 2000 Vol 78 No 3
Start page: 157. No of pages: 10
Asks how organizations can generate more new ideas, identifying the practice of knowledge brokering as connecting pools of ideas which can be used in new ways, places or combinations. This involves systematically using old ideas as the raw material to generate a series of new ideas. 

There has been a twenty per cent reduction in complaints about the Child Support Agency (CSA) in the past year, despite an 11.5 per cent increase in caseload. 

Local government is to get its own online shopping mall that it is claimed could re-route millions of pounds from costs and administration into investment in local priorities.