By Bob GarrattThe author argues that “Our people are our greatest asset? is the most commonly heard yet greatest lie of working life.” The book outlines twelve organisational capabilities for any organisation to measure regularly if it wishes to establish credibility in the critical area of effective people management. Essential reading for almost all organisations.
Published by HarperCollinsBusiness (2000) 19 pounds 99p.

The results of a survey published by KPMG Consulting reveal that although the Internet is an ideal way for public service organisations to communicate with pensioners, only 11 per cent of the older people surveyed had considered this as a potential use of the Internet. 

Central government has been slow to follow the example of the successful beacon schemes operated by local councils, NHS trusts and the police.