Liverpool City Council will launch one stop shops, media kiosks and a call centre, Liverpool Direct, early next year to give better access to council services. The initiative is based on a 500 million pounds partnership deal with BT that will put all the council’s facilities on line. 

The first report on the pilot ‘ONE’ service for new benefit claimantslaunched in 12 projects in1999 is inconclusive in assessing the success of the initiative.The aim of ONE is to bring together all services relating to claiming benefit and finding a job by joining up in one location staff from the Benefits Agency, the Employment Service and voluntary bodies such as the Citizens Advice Bureaux. A private sector company operated one of the pilots. 

Landrum N E, Howell J P, Paris LLeadership & Organization Development Journal, (UK), 2000 Vol 21 No 3.Start page: 150. No of pages: 7
Points out that more must be known about the effectiveness of teams in designing and managing organization-wide strategic change as organizations move towards more democratic, team-based structures.