There’s been a warning that a raft of legal issues stand in the way of a smooth progression towards electronic service delivery.The report which raises the concerns covers local government, but could make useful reading for anyone in the public sector planning electronic service delivery, as the legal hurdles are not unique to that sector.
A new starter home initiative that could help at least 10,000 nurses, teachers, police and other key workers buy affordable homes is among the features of the Homes Bill and set out in a housing policy strategy by the Deputy Prime Minister.Other initiatives include the introduction of the seller’s pack to ease the stress of moving house, and new help for 100,000 people who face homelessness through no fault of their own.
Fenwick P, Cordey-Hayes MHuman Resource Management Journal, (UK), 2000 Vol 10 No 2
Start page: 58. No of pages: 11
Studies the process by which the UK’s Benefit Agency developed a strategy for managing the clerks who were involved in assessing Income Support claims, using the study to assess the theories and frameworks advanced in the strategy literature. Based on interviews with managers and employees in an area directorate of the Benefits Agency, follows the development of the human resource strategy in a period of cultural and technological change. Identifies the performance targets set for Income Support clerks and assesses the alignment of the human resource strategy and practices with this strategy. Concludes that there is considerable interplay between managers at all levels within the organization in formulating strategy, and that human resource issues do not flow in the wake of strategy but are influential in its formulation and adaptation. As such, calls into questions theories, for example, business process re-engineering, which claims that strategy, and the practices that will implement it, can be clearly defined in advance by senior management.
Read more on THE FORMATION OF A LABOUR STRATEGY IN THE BENEFITS AGENCY…
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